At Zippin, we're committed to providing a seamless checkout-free experience for your customers. To ensure everything runs smoothly behind the scenes, we require your cooperation regarding your store's hours of operation.
KEEPING US INFORMED
- Initial Submission: Please provide us with the detailed hours of operation for each day of the week, including the specific time zone your store operates in.
- Changes on the Horizon: It's important to keep us informed of any changes to your store hours, even temporarily, such as during holidays or special events. To ensure a seamless transition, please notify us by email whenever your hours deviate from your standard schedule.
WHY IT MATTERS
- Automated Operations: Keeping track of your operating hours allows our remote operations team to automatically bring your store online and offline based on your schedule. This eliminates the need for manual intervention and ensures a smooth shopper experience.
- Support Optimization: Knowing your standard hours of operation helps us plan support capacity. This way, we can have more staff available during your busiest times to address any support needs promptly.
- Proactive Problem Solving: Our remote operations team can use your store hours to identify potential hardware issues. For example, if unexpected activity occurs outside of operating hours, we can quickly investigate and escalate the issue for a timely resolution.
WORKING TOGETHER FOR SUCCESS
By keeping us informed about your store hours, you help us maintain optimal performance and ensure your shoppers have a consistent, positive checkout-free experience.
Contact:
Please submit any updates to your store hours or inquiries to our Product Support team at retailer-support@getzippin.com.
Thank you for your partnership!