A Zippin powered store uses hardware and AI to process shopping and Crew activities. By updating the store mode to match the store activity, it minimizes wear and tear on store hardware. It also conserves computing resources. With the store in the proper mode, the store is more efficient. This efficiency results more timely reports and receipts.
STORE FUNCTION / STORE MODE GUIDELINES
Guidelines Key:
CREW ONLY MODE
- The QR reader will respond to a QR scan by crew. Payment terminals are not active.
- Cameras, sensors, and other tracking equipment will not be functional, and therefore will not track activity
- (Event stores only) Zippin support will bring a store DOWN a few hours after the last shopper
UP MODE
- The QR reader will respond to a QR scan by crew. Payment terminals are active for shoppers.
- Cameras and sensors will function and will track activity
Best Practice
- (Event stores) Bring the store UP 3-4 hours before the first expected shopper entry. This guidance allows time for potential troubleshooting to be complete before impacting store operations.
Zippin recommends completing the following after bringing store “UP” and before shoppers arrive:
1. Confirm that a QR scan activates each gate
2. Visually confirm that each payment terminal is in “tap/insert payment” mode
Contact Zippin Support for all troubleshooting needs
- (Non-event stores) Bring the store UP 1 hour before the first expected shopper entry
DOWN MODE
- The QR readers and payment terminals are not active
- Cameras and sensors are inactive
STORE MODE AUDIT LOG
To view the history of store mode changes, select the timer icon from the store dashboard.
The following log will appear, showing user who took the action, date and times, and store mode.
Note: Zippin will bring your store UP and DOWN in order to complete health checks. This is an expected activity.