As with any retail store, the customer should always be charged the price they see posted. Proper price changes and store audits validate the SKU Catalog pricing matches the physical posted price sign. This ensures customer satisfaction and sales optimization.
PRICE CHANGES
To ensure customers are charged accurately, change the price sign at the same time the SKU Catalog price is updated.
Receipts are processed soon after the customer exits, but they are not always immediate. The receipt shows the items purchased and their price. The price charged is based on the SKU catalog at the time the receipt is generated.
Price changes are recommended to take place outside of shopping hours. Price changes completed during business hours require consideration. As with any retail store, a price change can impact customers who selected the item at one posted price, but will checkout (and be charged) after prices have changed.
Q: I made a price change during the day. This resulted in a customer being charged more than the price posted when they selected the item. What can be done?
While potentially a rare need, deep diving the impact of a price change before a price change is possible and easier with a Zippin-powered store. Items selected, but not yet charged are visible from Orders Dashboard < Select unprocessed orders < Cntl + F to search for SKU name.
If leadership determines a refund if appropriate, contact Zippin Support to issue the refund.
PRICE SIGN AUDITS
As with any retail store, retailers are responsible to ensure pricing accuracy. The retailer determines the optimal frequency and method.
Audit the entire store or a large set of signs:
Dashboard < SKU Catalog< export to csv < view Shelf ID, item name, and price columns
In this case, ID = Shelf ID. For efficient auditing, the csv sorts by ID by default.
Audit a small set of signs:
Crew App < Planogram < select each SKU to view the price