Merge and Split Lanes on a Shelf

Lanes width, for certain shelf types, can be expanded or contracted from their current width to accommodate various product sizes.  

 Lanes on a shelf can be either

• merged:  two lanes marry to form a bigger shelf.  Once lanes are merged, the expanded lane must be stocked with a single SKU ID.   
• split: an existing lane is divorced into two smaller shelves

Notes about the Process

• Shelves must be re-configured in the backend first
• The Zippin Support team is required to ensure there are no pending orders in progress
• Contact your Zippin Account POC if you need assistance understanding if the shelf in question is capable of merging or splitting.

Before reaching out

• Confirm the product you want to merge is sufficient in weight
  
  
  • The requirement for shelf weight is 30g per lane.  In order to merge 2 lanes, the product must be at least 60g (30g x 2 lanes).  If order to merge 3 lanes, the product must be at least 90g (30g x 2 lanes) and so on.  
    • Note:  The product weight, which includes all packaging, can be confirmed by viewing the item in the Dashboard < SKU Catalog
    • If the weight in grams is in doubt, re-weight the product with a kitchen scale (with all packaging in tact)
• If splitting lanes, ensure the lane dividers required are physically onsite.  Store leadership is responsible for ensuring the lane dividers are stored in a safe location when lanes are merged.

Steps

• Email retailer-support@getzippin.com 24 hours in advance  (this is ideal, but not required).  By giving Zippin a notification, the time to resolve will be shortened. 
  • Provide the store ID
  • Provide a time that a leader will be on site to physically make lane changes
  • Provide the lane IDs  (ex- 115.01) that will be merged or split
  • Provide the SKU ID and name(s) that need to be assigned to the shelves after merged or split
• When the leader is on site and ready to begin, contact Zippin support by phone or chat
• Physically destock the lane(s) that will be merged and/or split
• Physically re-configure the shelves:
  • To merge:  Physically remove the divider; store the dividers in a safe location
  • To split: Physically add the divider
• Zippin will notify the leader on site when the backend changes are complete
• Physically stock the product
• Confirm the Shelf Inventory virtual assignment(s) match the products physically stocked