Customers may reach out to Zippin Support or work directly with the retailer for returns and refunds. The retailer develops their own policies and procedures for returns and refunds.
Mistakes rarely happen, however if a mischarge takes place, customers can select 'Problem or questions with this receipt' link on the receipt.
Self-service refunds
Retailers can issue refunds (full or partial) directly in the Zippin dashboard.
- Select orders dashboard
- Select the order ID number
3. Enter refund amount or use the quantity toggles. A fixed refund amount can also be granted using the "additional refund" field.
4. Select reason for refund
5. Select process refund
Note:
- If the refund adjustment requires a new SKU be added, select +add a new product
- Retails can adjust a cart both before the initial billing completes and post-billing
- Retailers can reach out to Retailer Support (support@getzippin.com) for assistance, if needed. Retailer Support can view shopping footage for 14 days after the shopping event (the exact retention period varies by retailer based on individual policies set at store launch).
- Customers who return a product to a shelf from a previous shopping trip to the shelves will not receive a refund. The technology does not support this refund method.
- Refunds activity is logged in the Audit Log as an Order Adjustment.
BULK REFUNDS
- From the Orders Dashboard, filter for Status: Failed
- Use the left-side checkboxes to select the orders to re-try payment. Note: orders without a shopper token are not eligible to retry, as there is no known payment for these orders.
- Click Retry Selected
A confirmation popup screen appears. Select confirm retry. Note: keep the browser tab open until all orders complete the retry task.
- View the status list to view the current status of each order. If the retry was successful in capturing payment, the status will change to green.