Training Guides summarize customer flow, product handling and store handling crew expectations.
The attached Training Guides are recommended for all new hires and store fill-in associates. They are also recommended to refresh associates, such as returning seasonal associates.
Store leadership is responsible for ensuring the documents comply with their local laws, policies, and store type before distributing. Customer flows vary can by store type (alcohol vs. non-alcohol & attended vs. unattended). Training Guides can be customized. Reach out to your Account Manager for assistance.