A traditional store requires all items to be scanned while the customer waits for a receipt. Checkout-free stores do not require this. Properly communicating the method to obtain a receipt is important for customer satisfaction.
| This information applies to stores where Zippin manages their billing. Stores that handle their own billing are responsible for providing their shoppers that ability to obtain receipts and process refunds internally. |
Retailer access:
- From the Orders Dashboard, locate the order.
2. Select View receipt under "status"
Customer access:
A customer can retrieve their receipt in the Zippin app if they used the app to shop. If they used a credit card, they can get their receipt from shop.getzippin.com. The customer will enter the last 4 digits of the card used, the month/year of expiration, and the date of the visit. Customers who shop with Apple Pay, Google Pay, or any other digital wallet are also able to utilize Zippin’s Find My Receipt feature.
Step 1. Select store location (required)
Step 2. Enter date of purchase (required)
Step 3. Enter Last 4 Digits of the card (required)
| Note: For Apple Pay, Google Pay, or other digital wallets, use the last 4 digits of the Device Account Number or Virtual Account Number. This number is different from your physical card. |
Step 4: Enter expiration date MM/YY. Receipts should now populate. If a customer paid with a digital wallet and doesn't have an expiration date, they can go to Step 5 by selecting "don't have an expiration date?"
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Note: Expiration date is required for credit, debit, and prepaid cards. Digital wallet users are able to bypass this step. Mobile wallet users cannot get the receipts using expiry date because the expiry date of their physical card is different from the expiry date Apple / Google pay uses. Shoppers do not have access to that expiry date. Digital wallet users should use the transaction ID or order amount to retrieve their receipt. |
Step 5. Customers will be prompted to enter a Transaction ID
| Note: The Transaction ID is located in the list of transactions provided by the credit or debit card provider connected to the digital wallet used. To look up your receipt, enter the 6 digit alphanumeric ID that follows the *. Example: ZIPPIN* 22ABC3 DALLAS |
If customers don’t have a transaction ID, they are able to bypass it by selecting “don’t have transaction ID?”
Step 6. Customers will be prompted to enter the amount of the transaction. The transaction value can be found in the card statement or app. Enter the amount in the local currency of where you shopped.
Customers may be asked to enter an approximate time of purchase if multiple receipts match the input parameters entered by the shopper. This will limit the amount of receipts the customer has to sort through to find their transaction.
RECEIPT AVAILABILITY
A non-event store, for example a convenience store with steady traffic: On most occasions the customer receipt will be available within minutes (but can be longer if overall Zippin traffic is high)
An event-based stores, for example a concert venue or sporting arena: due to the inherent volume of a large event, receipts are typically available within a few hours.
Q: Why did cart processing at my store take longer today?
A: A delay can be attributed to various factors. The factors range from higher-than-normal store traffic, to mishandling of store hardware and systems.
Periodic delays should be expected because of the multitude of factors that influence processing speeds. That said, cart processing is a priority. Rest assured that Retailer Support is constantly monitoring processing latency.
Q: When should I contact Support over a processing delay?
A: If customers are actively shopping and the cart processing progress bar is not advancing, wait 1 hour and reach out. Zippin is happy to provide visibility and discuss the status. Also, if you notice a pattern of unexpected delays, reach out for a systems check.
Q: It's been a while and my customer can't locate their receipt.
A: After 24 hours, contact Retailer Support on behalf of the customer.
Q: How can the retailer retrieve a shopper's receipt?
A: In Orders Dashboard, locate the order. Under the "Cart details" column, select the receipt icon.
RECEIPT SIGNAGE
Associates should direct customers to available Instructional QR codes in the store to quickly link them to the receipts website. Instruct the customer to hover their camera over the QR code, then tap on the link that appears.
The attached signage is ideal for posting on a stanchion topper near exit. The QR codes to shop.getzippin.com.